Terms & Conditions
1. Interpretation & Definitions
- “Habibs”, “Company”, “We”, “Us”, “Our” refers to Habibs Hair & Beauty Private Limited, including its subsidiaries, affiliates, and authorized franchise partners.
- “User”, “Customer”, “You” refers to any individual who accesses the Website or avails services.
- “Services” include salon treatments, online bookings, memberships, prepaid cards, packages, vouchers, digital offerings, and related services.
2. Eligibility & Website Usage
- Users must be at least 18 years of age to make purchases or bookings independently.
- You agree to provide accurate, complete, and current information when interacting with the Website.
- The Website may not be used for any unlawful, misleading, or unauthorized activity.
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Habibs reserves the right to restrict or terminate access for violations of these Terms.
3. Appointments & Service Delivery
3.1 Bookings
- All appointment bookings are subject to availability at the selected Habibs salon.
- Confirmation and reminders may be communicated via SMS, email, WhatsApp, or telephone.
- Habibs reserves the right to modify or cancel appointments due to operational requirements or unforeseen circumstances.
3.2 Service Standards
- Services are provided by company-owned and franchised Habibs salons across India.
- While uniform training and operational standards are maintained, service experiences may vary by location.
- Habibs shall not be liable for service disruptions resulting from factors beyond reasonable control, including technical issues or force majeure events.
4. Memberships, Prepaid Packages & Vouchers
This section applies to all Habibs membership cards, prepaid service packages, digital memberships, gift vouchers, and promotional offerings.
4.1 Activation
- Activation occurs only upon successful receipt of payment.
- Membership and package details will be communicated to the registered contact information provided at the time of purchase.
4.2 Validity
- All memberships and prepaid packages are valid for the duration specified at the time of purchase.
- Any unused benefits or balances remaining after the expiry date shall automatically lapse and will not be eligible for refund, extension, or transfer unless expressly stated otherwise.
4.3 Usage & Redemption
- Memberships and prepaid services may be redeemed at participating Habibs salons across India, subject to salon acceptance and applicable pricing.
- Offers, discounts, memberships, and vouchers cannot be combined unless explicitly permitted.
- Redemption values shall be adjusted according to the prevailing service prices at the selected salon.
- Usage may be restricted to the registered member and permitted family members as defined under the specific membership plan.
4.4 Transfer Restrictions
- Memberships, prepaid packages, and associated benefits are non-transferable and intended solely for use by the registered customer.
4.5 Refund Policy
- Once activated, memberships, prepaid packages, and vouchers are non-refundable, non-exchangeable, and non-cancellable, except where mandated by applicable law.
5. Payments & Transaction Security
- All payments on the Habibs Website are processed through secure, industry-compliant payment gateways.
- Habibs does not collect or store customers’ debit card, credit card, or net banking credentials.
- Successful transactions are considered final unless covered under a separately published refund or cancellation policy.
6. Intellectual Property Rights
- All content available on the Website, including trademarks, logos, text, images, designs, and software, is the exclusive property of Habibs or its licensors.
- Any unauthorized use, reproduction, or distribution of such content is strictly prohibited.
7. Limitation of Liability
- To the fullest extent permitted by law, Habibs shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Website or Services.
- Habibs’ maximum liability, if any, shall be limited to the amount paid by the customer for the relevant service.
8. Governing Law & Jurisdiction
- These Terms shall be governed by and interpreted in accordance with the laws of India.
- All disputes shall be subject to the exclusive jurisdiction of the courts of India.
9. Amendments
- Habibs reserves the right to revise or update these Terms at its sole discretion. Continued use of the Website or Services following any changes shall constitute acceptance of the revised Terms.
- Habibs’ maximum liability, if any, shall be limited to the amount paid by the customer for the relevant service.
10. Contact Information
- For any queries or concerns regarding these Terms or our services, customers may contact Habibs through the official communication channels listed on the Website.
